FAQ

Welcome to the PureForce Elements FAQ section!

If you have a question, check below for quick answers. If you need further assistance, feel free to contact us at support@pureforceelements.com.au.

Orders & Shipping

How long does shipping take?

  • Orders are typically processed within 1-2 business days. Shipping times vary:
  • U.S. standard 3-5 Business Days
  • U.S.Express 1-3 Business Days

 

How can I track my order?

  • Once your order is shipped, you'll receive a tracking link via email. 


What are the shipping costs?

  • Shipping costs depend on your location and the weight of your order. The total will be calculated at checkout before payment.

 

Returns & Refunds

Can I return my order?

  • Yes! We accept returns within 14 days of delivery for unused and unopened products. Check out our Refund Policy for full details.

 

Can I return my product if I change my mind?

  • Unfortunately, we do not accept returns for change of mind purchases or used products due to health & safety regulations.

 

What if I receive a damaged or incorrect product?

  • We're sorry! Please contact us at support@pureforceelements.com.au within 14 days of delivery with order number and photos of the damaged item, and we'll sort it out for you. You do not need to return it. If approved, we will send a replacement or refund.

 

What if my package is lost in transit?

  • If your package hasn't arrived within 14 days of the expected delivery date, contact us at support@pureforceelements.com.au We will verify the issue and offer a replacement or refund.

 

Products & Ingredients

Are your products tested for quality and safety?

  • Yes! We partner with trusted manufacturers who follow strict quality control and third-party testing to ensure purity and effectiveness.


Do your infused coffees contain caffeine?

  • Yes! Our infused coffee blends combine functional ingredients (like Lion's Mane, Manuka Honey, or Hemp) with high-quality Arabica coffee for a smooth caffeine experience.

 

Are your products vegan and gluten-free?

  • Most of our products are vegan and gluten-free, but please check the ingredients list on each product page for specific details.

 

Payments & Discounts

What payment methods do you accept?

  • We accept Visa, Mastercard, PayPal, Afterpay, and Apple Pay for secure payments.


Do you offer discounts?

  • Yes! Sign up for our newsletter for exclusive discounts and first access to new product launches.


Can I use multiple discount codes?

  • No, only one discount code can be used per order.

 

Subscriptions & Auto-Renewals

How does the subscription work?

  • You can choose to subscribe & save on select products, meaning you'll receive your order automatically each month at a discounted price.


Can I cancel or modify my subscription?

  • Yes! You can pause, modify, or cancel your subscription anytime via your customer portal.

 

Need More Help?

If your question wasn't answered here, feel free to contact us at support@pureforceelements.com.au, and our team will be happy to assist!